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Did not get repeat discount when ordering. |
August 20, 2021 |
| Reviewer:
Mike Wood from New Richmond , WI United States
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Been buying this package for 13 years in a row and this year I did not get the discount of a returning customer. Disappointed in this, plus shipping was 15 dollars as the cheapest option. Way too much.
REPLY FROM BRUNOS: Thanks for taking the time to provide feedback. We disagree with your assertion that you didn't get preferred pricing. When you log into our site as a returning customer, the prices go down by $3 or $5 on every kit in the store. Often, customers do not realize this as they are expecting it to show up as a coupon at checkout. And on the $15 shipping, you chose the rolled option which literally says "will add a few bucks to shipping" when you select that option before adding to cart. Still, your point is well-taken. We'll see if we can't make that more transparent in the future. Thanks again for taking the time to let us know.
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